Move in and pick up keys

Are you going to move into student housing with us? Welcome! Here you can read a bit about what happens until you finally move into your student housing.

Picking up keys

We will send you information about where, how, and when you can collect your keys via email no later than one day before your contract begins or before the agreed-upon handover date.

If you have not received an email the day before, please contact SiO Customer Service to arrange the handover.

When can I collect the keys?

  • You can collect the keys from 12:00 (noon) on the day your contract begins and within the next 14 days.

  • If you wish to collect the keys on a different day than the contract starts, please contact SiO Customer Service.

Are you unable to pick up the keys within these 14 days?

If you do not collect your keys within 14 days from the start of your contract, you risk losing your housing. Please contact SiO Customer Service to find a solution.

Is someone else picking up your keys for you?

Pick-up from a keybox:

We will send information on how to collect your keys from a keybox to the email address you have registered with SiO. You are free to share this information with a friend or relative, granting them access to collect the keys on your behalf.

Pick-up from SiO Customer Service Center or another pick-up location:

If your partner, a friend, or a relative is going to collect your keys on your behalf from the SiO Customer Service Center or another agreed-upon pick-up location, you need to send us an authorisation in advance. Here you can find information on how to send us an authorisation.

Where can I pick up my keys?

In most cases, we use our key boxes at the Blindern Campus. You can find the key boxes outside the entrance to the left of the SiO Customer Service Center. The Customer Service Center is located in Kristian Ottosens Hus, and the address is Problemveien 9. Keys that are not picked up will be removed from the key box at 08:00 the following day.

Some days, we have a particularly high number of students picking up their keys, and in these cases, we also use other pick-up locations. These can include:

  • Key box at Kringsjå Student Village

  • Pick-up at the SiO Customer Service Center

  • Pick-up at the Blindern Campus

Are you moving to Studenterhuset Schultz' gate?

If you are moving into Studenterhuset Schultz' gate, you will be contacted by the manager of the student house to arrange a time for key pick-up.

SiO Customer Service

Ordinary opening hours

Monday - Friday 10:00 - 15:00

Special opening hours in May

May 1: Closed

May 9: Closed

May 17: Closed

May 20: Closed


+47 22 85 32 00

Customer Service Centre

Problemveien 9

Kristian Ottosens hus, Blindern

0313 Oslo

What do I need to bring when picking up keys?

If you are going to pick up keys from a key box, we will send you the box number and PIN code via e-mail in advance.

If you are picking up your keys at the Customer Service Center or another pickup location, it's important to bring valid ID with you.

Approved ID

All countries:

  • Passport (not emergency Passport)

  • Student card from UiO (made by SiO)

  • Employee card from UiO (made by SiO)


  • Passport (not emergency passport)

  • Norwegian ID-card

  • Drivers’ license (issued after January 1 1998). Not the app

  • Norwegian bank card (with personal ID-number, picture and signature)

  • Norwegian Immigrant Passport (dark blue)

  • Travel document for refugees (dark green)

  • Norwegian military ID (Forsvarets ID-kort)

Nordic countries (Sweden, Denmark, Finland, Iceland, Greenland and Faroe Islands):

  • Passport (not emergency passport)

  • Drivers’ license (issues after 1989)

  • Swedish national identity card

  • Finnish national identity card

Outside of Europe:

  • Passport (not emergency passport)

  • NB! You cannot use residence permit cards as identification


  • Passport (not emergency passport)

  • National identity cards from the following European countries:

    • Austria

    • Belgium

    • Bulgaria

    • Croatia

    • Cyprus

    • Czech Republic

    • Estonia

    • Finland

    • France

    • Germany

    • Greece

    • Hungary

    • Italy

    • Latvia

    • Liechtenstein

    • Lithuania

    • Luxembourg

    • Malta

    • Monaco

    • Netherlands

    • Norway

    • Poland

    • Portugal

    • Romania

    • San Marino

    • Slovakia

    • Slovenia

    • Spain

    • Sweden

    • Switzerland

    • Ukraine

Non-approved ID

What is not accepted as ID?

  • When meeting in person, you need to bring physical ID

  • When meeting in person, we do not accept pictures of your ID

  • We do not accept apps, such as drivers´ licence app or student ID app

  • We do not accept residence permit cards

  • We do not accept drivers´ licences from non-Nordic countries

  • Student cards from other places than UiO cannot be used as identification 

What needs to be in place before I can pick up my keys?

Have you not received a response to your study application yet?

If you haven't received a response yet, we consider your study application as valid documentation.

Have you not paid your semester fee yet?

If the deadline for paying the semester fee has not passed, you must be able to provide documentation that you have been admitted to a study program at an institution affiliated with SiO.

Which housing unit will I get?

If you have a contract for a housing type, you will only find out which unit you are assigned to when you come to pick up the keys. Your address will be available on My page from around 12:00 (noon) on the day you are scheduled to pick up your keys.

If you have a contract for a specific unit, you will see which unit you are assigned to on My Page.

Parking when moving

If you are going to use a car for moving, you need a temporary parking permit through Apcoa's parking app.

You can get a parking code for the app from SiO Customer Service if needed.

NB! Please note that not all of our student houses and villages have parking spaces!